Terms of service

1. Who are we?

Ordeno, Chamber of Commerce (KvK) number 98784706, VAT number NL00535343B37. Email: info@ordeno.nl. Available on working days from 9:00 to 17:00 (CET).

2. Scope

These terms apply to every offer from Ordeno and to every order you place through our website.

3. Offer and prices

• We describe our products as accurately as possible. Small differences in colour or appearance compared with the photos are possible.
• All prices are final prices. You always see the shipping costs before you pay.
• Obvious mistakes or errors in the offer do not bind us.

4. The contract

The contract is formed when you place and pay for your order. You will receive a confirmation by email straight away.

5. Payment

You pay securely using the payment methods shown at checkout, such as iDEAL, credit card, Apple Pay and Klarna.

6. Delivery

We deliver to the address you give with your order. The expected delivery time is in our shipping policy. If we cannot deliver within 30 days, we will let you know and you may cancel the order free of charge.

7. Right of withdrawal and 30-day trial

You have 30 days after receiving your order to return it without giving a reason. Our returns policy explains how this works.

8. Warranty

Our products conform to the contract and to reasonable expectations. You always have your statutory rights. On top of that, we give a 2-year warranty on all our devices. The warranty does not cover damage caused by misuse, a fall, water or not following the instructions.

9. Safe use

Our devices are cosmetic products for personal use and not medical devices. Read the instructions and warnings before use. Do not use microcurrent devices if you have a pacemaker or any other electronic implant, are pregnant, have epilepsy or have metal implants in your face. Results vary from person to person.

10. Liability

We are not liable for damage caused by use that goes against the instructions or warnings. Our liability is limited to the amount of the order concerned, unless there is intent or gross negligence. This does not affect your statutory rights as a consumer.

11. Complaints

Not happy with something? Let us know at info@ordeno.nl. We reply within 24 hours on working days and aim to resolve every complaint within 14 days. If we cannot resolve it together, you can take your complaint to the competent court.

12. Applicable law

Dutch law applies to these terms. If you are a consumer, this does not take away the protection you have under the mandatory laws of the country where you live.